Personal Information
Nationality: Egyptian
Date of Birth: 04 December 1988
Marital Status: Married
Gender: Male
Current Location: Abu Dhabi, UAE
Netherlands Residence: Valid Residence Permit Holder
Professional Summary
Travel and tourism professional with 10+ years of experience in travel consulting, ticketing, customer service, and tour operations across the UAE and international markets. IATA-certified in Travel & Tourism, Tour Production, and MICE & Sales, with strong expertise in handling customer enquiries, managing travel bookings, and delivering high-quality service across multiple channels. Proven ability to convert enquiries into sales, manage travel disruptions, and build strong client relationships. Fluent in Arabic, English, and French, with working knowledge of Russian and Hebrew.
Core Skills
Travel Consulting & Sales · Airline Ticketing & Reservations (GDS / Amadeus) · Customer Service (Retail, Phone, WhatsApp, Email) · Upselling & Cross-selling · MICE Management · Tour Operations & Leadership · Travel Documentation (Visa, Insurance) · Disruption Management & Problem Solving · Client Relationship Management · Team Leadership · Project Management (CAPM) · IT Service Management (ITIL 4) · Marketing Management (PCM) · Lean Six Sigma (Black Belt) · Financial Accounting · COSHH Compliance · First Aid / CPR / AED · CRM Tools
Work Experience
Masarra DMC – Miral | Abu Dhabi, UAE
- Provide travel-related information and guidance to international guests across UAE destinations
- Handle customer enquiries and support clients via face-to-face and digital communication channels
- Manage ticketing and reservations using BOS system and internal booking platforms
- Resolve customer issues and travel disruptions in real-time, ensuring a positive customer experience
- Coordinate travel services including transport, attraction tickets, and schedules
Ocean Air Travels & Tourism L.L.C | Dubai, UAE
- Delivered travel consulting services to international clients, ensuring high satisfaction and repeat business
- Managed bookings, ticket coordination, and itinerary execution for multiple groups
- Resolved last-minute changes, delays, and customer concerns efficiently
- Promoted and upsold excursions, tours, and additional travel services
WebBeds | Cairo, Egypt
- Managed booking discrepancies, amendments, and hotel relocations
- Communicated with suppliers and clients to resolve travel-related issues
- Used Juniper and Freshdesk systems for reservations and customer support
TUI CIS | Egypt
- Delivered guided travel experiences and customer service for international clients
- Assisted guests with travel-related queries, itineraries, and on-ground arrangements
- Ensured high service standards and handled customer feedback professionally
Alnatalie Red Sea Tours | Egypt
- Coordinated travel logistics including transport, suppliers, and bookings
- Maintained communication with partners and clients to ensure smooth operations
Elmadina Tours | Egypt
- Designed and sold travel packages including flights, accommodation, and visa services
- Provided travel advice, handled customer enquiries, and managed full booking lifecycle
- Used SAFA system for visa processing and travel documentation
- Built strong client relationships and ensured repeat business
Education
Bachelor of Law
May 2010
Cairo University – Faculty of Law, Egypt | Grade: Good | Attested (UAE & Netherlands)
High School Certificate (Thanaweyya Amma)
2006
Arab Republic of Egypt – Ministry of Education
Certifications
IATA Certifications
- IATA MICE and Sales Diploma – Jul 2025
- IATA Tour Production Advanced – Sep 2024
- IATA Tour Production – Sep 2024
- IATA Special Cargo Handling Diploma – Jan 2025
- IATA Transport of Pharmaceutical Products & Vaccines by Air – May 2024
- IATA Travel & Tourism Consultant Diploma – May 2021
Management, IT & Business
- Lean Six Sigma Black Belt (Trained) – Anexas Europe / Miral LLC, Jul 2025
- Professional Certified Marketer (PCM) – Marketing Management, AMA – Jul 2025 (Exp. Jul 2028)
- Certified Associate in Project Management (CAPM) – PMI
- ITIL 4 Foundation Certificate in IT Service Management – PeopleCert / AXELOS, Aug 2024 (Renew Aug 2027)
- CompTIA ITF+ – Jun 2024
- Professional Financial Accountant (PFA) Diploma – Academy Review, Jun 2021 (Grade: Very Good)
Aviation & Tourism
- Amadeus Selling Platform – EgyptAir Basic Course (Grade B+) – Sep 2019
- EgyptAir Manual Ticketing & Initial Passenger Fares – Passed with Distinction, Aug 2019
- ETAA Tour Leader – Religious Tourism – Sep 2019
- ETAA Tour Operator Course – Jul 2019
- ETAA Sales Skills – Jul 2019
- Tour Guide Training – American University RAK / RAK Tourism Development Authority, Jun 2023
- Safa Umrah Solutions – Nov 2019
- Egypt Ministry of Tourism – Experience Certificate (Tourism Employee since Feb 2013)
Health, Safety & Environment (HSE)
- Highfield Level 2 International Award in COSHH (Control of Substances Hazardous to Health) – Merit – Miral Experiences L.L.C, Oct 2025
- AHA Heartsaver First Aid CPR AED (incl. Child CPR & Infant CPR) – Aug 2025 (Renew Aug 2027)
Leadership & Professional Development
- First Time Leading Others (8-hour Leadership Training) – Miral Experiences, Feb 2025
Driving, Maritime & Safety
- UAE Manual Driving Licence (Manual Transmission) – United Arab Emirates
- Desert Driving Training – Intermediate Level – Emirates Driving Company, Dec 2025 (Exp. Dec 2027)
- RYA Powerboat Level 2 Handling – Xclusive Sea School, Apr 2025
- Steering Marine Crafts in Ports – Arab Academy for Science, Technology & Maritime Transport, Egypt, Oct 2020
- GB Academy Bumper-to-Bumper Course – Theoretical & Practical (16 hrs.) – Apr 2021
Insurance (Insurance Institute of Egypt – Affiliated to CII London)
- Car Insurance Advanced Program – Insurance Institute of Egypt, Feb 2021
- Specialized Course in Car Survey & Assessment (Basic) – Insurance Institute of Egypt, Jul 2020
Languages
| Arabic | Native |
| English | Fluent |
| French | Fluent – DELF B1 (French Ministry of Education) + 450 hrs at CFCC Cairo (French Embassy) |
| Russian | Basic – 250 hrs at Russian Center for Science & Culture, Cairo (2021) |