InfraQuoteCommercial workflow · Interactive demo
Prepare tour quotations for Amsterdam, Netherlands, in EUR or Abu Dhabi, UAE, in AED. Bring guest requirements, attraction references, supplier costs and margin review into one workflow.
Try demoAhmed MahmoudTravel and
Travel and
Tourism Operations
Destination Management · Service Quality · Process Improvement
Destination delivery, B2B reservations and multilingual guest services, with a focus on quality and practical process improvement.
Based in the Netherlands
13Years in Travel & Tourism and Hospitality
Experience across
Egypt and the UAE
Egypt and the UAE
Operations and
service quality
service quality
Career & Credentials
Professional profileExperience across the travel journey
Masarra DMC - Miral ExperiencesOperations Department · Destination management and cross-functional DMC support
Oceanair TravelsOperations Department · Destination services and guest coordination
WebBeds Middle East & AfricaReservations and B2B Operations · Accommodation distribution and partner support
Fun & Sun / TUI CISOperations Department · Excursions, airport transfers and guest services
Alnatalie Red Sea ToursOperations Department · Transport and fleet coordination
Elmadina ToursTravel and Tourism Consultant · Leisure packages and Hajj and Umrah group travel
Five IATA professional diplomas
- Travel Operations 2026
- MICE and Sales 2025
- Special Cargo Handling 2025
- Tour Production 2024
- Travel and Tourism Consultant 2021
CAPM · Lean Six Sigma Black Belt
ITIL V4 Foundation · Professional Certified Marketer
Selected Projects
View all projectsInfraDispatchDispatch planning · Interactive demo
Dispatch planning for Amsterdam, Haarlem, Utrecht and Abu Dhabi: connect movement details, passenger capacity, access checks and team handovers.
Try demoInfraSkyExperience readiness · Interactive demo
Astronomy experiences in Amsterdam, the Netherlands and the UAE need a clear match between product promise, sky conditions, site access and guest readiness.
Try demoInfraClusterPickup clustering · Interactive demo
Large hotel pickup lists become difficult to operate when location, guest count, luggage, language, pickup windows and vehicle capacity are planned separately.
Try demoKnowledge Library
View all articlesPractical knowledge on destination delivery, service quality, commercial decisions and operational systems.
Tour Guide Quality Index
A structured approach to guide preparation, guest experience and service quality.
Responsible AI for Tourism: A Practical Governance Guide for Travel Companies
Practical AI workflows with verified information and human review.
The Integrated SOP Creation Model: ITIL + PMP + Lean Six Sigma
Clear procedures connecting process ownership, handovers and evidence.
The Abu Dhabi MICE Movement Control Room
Arrival waves, hotel desks and transport coordination in an illustrative operating model.
Selected reading across different topics