Travel and Tourism Operations

From December 2024

Abu Dhabi, UAE

Masarra DMC - Miral Experiences

Operations Department

Destination management and cross-functional DMC support

• Supported approximately 350 guests per month and groups up to 45 through destination services, transport, ticketing, supplier coordination and service recovery.
• Contributed to MICE, FAM and industry-event operations, including airport and hotel representation, guest movements, venues and live stakeholder communication.
• Developed airport-representative procedures and operational handovers; supported Strapi Arabic localisation, BOS and Otolo Homes workflows, colleague coaching and a Travel Desk DMAIC project.

September 2022 - November 2024

Dubai, UAE

Oceanair Travels

Operations Department

Destination services and guest coordination

• Coordinated destination programmes for international groups up to 35, including hotel pickups, transport, tickets, attractions, timing and supplier interfaces.
• Protected itinerary continuity during delays and live changes through multilingual guest communication and service recovery.

June 2022 - September 2022

Cairo, Egypt

WebBeds Middle East & Africa

Reservations and B2B Operations

Accommodation distribution and partner support

• Handled approximately 120 B2B booking and case transactions per day using Juniper and Freshdesk.
• Supported French-speaking hotel markets in Tunisia, Morocco and Algeria; resolved booking discrepancies, amendments, rates, refunds and relocations through partner and internal-team coordination.

July 2021 - April 2022

Sharm El Sheikh, Egypt

Fun & Sun / TUI CIS

Operations Department

Excursions, airport transfers and guest services

• Coordinated daily destination programmes, excursions, airport arrivals, departures and transfers for multinational groups up to 19.
• Handled guest issues and programme changes while maintaining timing, safety and service standards, including support for CIS and Russian-speaking markets.

January 2020 - June 2021

Cairo, Egypt

Alnatalie Red Sea Tours

Operations Department

Transport and fleet coordination

• Coordinated approximately 15 vehicles and drivers, daily allocation, GPS follow-up, maintenance schedules, insurance administration and operational readiness.
• Supported transport operations connected to the 2021 IHF Men's World Championship, including movements between airports, hotels and competition venues.

January 2013 - January 2020

Cairo, Egypt

Elmadina Tours

Travel and Tourism Consultant

Leisure packages and Hajj and Umrah group travel

• Designed, quoted and sold leisure, honeymoon and couple packages; coordinated itineraries, hotels, suppliers and customer follow-up.
• Managed Hajj and Umrah arrangements, flights, visas and documentation, accommodation in Makkah and Madinah, and programme coordination using SAFA and Amadeus workflows.