Tourism Operations Lab · 9 working experiences Learn. Apply. Generate a usable output. Practical browser-based tools and prototypes for tourism operations, commercial planning, MICE, destination management, product design and service quality.
Explore flagship prototypes Use focused tools Operating method Knowledge becomes more useful when it can be applied. 01 Learn Read the operational concept and understand the decision or formula.
02 Apply Define a non-sensitive scenario using your own assumptions.
03 Generate output Review an explainable result, then copy, print or export it.
Dispatch & Transport Working Prototype
InfraDispatch Pickup points, vehicle fit, team handovers and approval details are often fragmented across messages and spreadsheets.
Target user DMC transport coordinators, dispatch supervisors and destination operations teams
Inputs Trip, pickup points, guest load, team, vehicle, costs and approvals
Output Route logic, operational briefing, Google Maps links and print-ready manifest
Boundary Browser-based prototype; inspect limitations below. Product case study
Problem Pickup points, vehicle fit, team handovers and approval details are often fragmented across messages and spreadsheets.
Operational context Browser-hosted static MVP using operating rules and mock/reference data.
Product logic Applies transparent rules to pickup pressure, zones, guest load, vehicle suitability, readiness and handover completeness.
What the prototype demonstrates How an operational brief can be assembled consistently before dispatch.
Limitations No live fleet telemetry, driver app, traffic API, authentication or production database.
Next development stage Validated API integrations, role-based approvals and live dispatch status. MICE Operations Working Prototype
InfraCluster Large hotel pickup programmes create avoidable route, timing, language and capacity conflicts.
Target user MICE movement controllers, hotel-desk teams and transport planners
Inputs Hotel groups, zones, timing, language, passenger load, vehicle fit and cost signals
Output Suggested pickup clusters, operational review flags and dispatch handoff data
Boundary Browser-based prototype; inspect limitations below. Product case study
Problem Large hotel pickup programmes create avoidable route, timing, language and capacity conflicts.
Operational context Static browser MVP for educational planning and supervisor review.
Product logic Groups compatible pickups using visible timing, zone, load and service constraints.
What the prototype demonstrates How clustering rules can expose pressure before coaches are assigned.
Limitations No road-network optimization, live traffic, supplier inventory or perfect-route claim.
Next development stage Route-engine integration and controlled comparison against dispatcher decisions. Destination & Astronomy Working Prototype
InfraSky Stargazing products are sometimes sold without a consistent check of sky, access, product promise and operating readiness.
Target user Destination managers, product teams, desert operators and experience planners
Inputs Location, date, guest profile, equipment, guide level, product promise and condition assumptions
Output Readiness signal, operating timeline, team briefings and exportable planning payloads
Boundary Browser-based prototype; inspect limitations below. Product case study
Problem Stargazing products are sometimes sold without a consistent check of sky, access, product promise and operating readiness.
Operational context Condition-aware static MVP with illustrative/reference data, not a safety or weather authority.
Product logic Combines transparent product-fit and readiness rules into an explainable operating signal.
What the prototype demonstrates How responsible product decisions can connect sales promises to field readiness.
Limitations No guaranteed forecast, permit confirmation, emergency authority or live supplier status.
Next development stage Verified weather/astronomy feeds and destination-specific governance controls. Commercial & Quotation Working Prototype
InfraQuote Tour quotations can hide cost classification, break-even and margin risk behind a final selling price.
Target user DMC sales, product, costing and quotation-review teams
Inputs Service assumptions, fixed/variable/conditional costs, guests, margin or markup, VAT and terms
Output Cost worksheet, price, profit, break-even, readiness review and client quotation
Boundary Browser-based prototype; inspect limitations below. Product case study
Problem Tour quotations can hide cost classification, break-even and margin risk behind a final selling price.
Operational context Static browser MVP with user-entered assumptions and no live supplier rates.
Product logic Uses documented commercial formulas and visible review thresholds.
What the prototype demonstrates How pricing economics and operational readiness can be reviewed together.
Limitations Not an accounting, tax, ERP or supplier-contract system; entered rates require user verification.
Next development stage Controlled rate libraries, approvals and production quotation records. Dispatch & Transport Interactive Tool
Vehicle Requirement Calculator Estimate a defensible minimum and operational vehicle count without treating nominal seat capacity as usable capacity.
Target user Transport coordinators, DMC operations and group planners
Inputs Passengers, nominal capacity, luggage profile, accessibility seat allowance and spare-capacity target
Output Effective capacity, minimum vehicles, recommended vehicles, spare seats and occupancy
Privacy Scenario data stays in this browser. MICE Operations Interactive Tool
MICE Arrival Wave Planner Turn several flight arrivals into visible operating waves, vehicle demand, meet-and-greet demand and hotel splits.
Target user MICE controllers, airport teams and transport planners
Inputs Flight reference, arrival time, passengers, hotel, vehicle capacity, meet capacity and grouping window
Output Arrival waves, time spans, holding periods, vehicle requirements, meet teams and hotel split
Privacy Scenario data stays in this browser. Hospitality Operations Interactive Tool
Guide Allocation Planner Make language, availability and schedule conflicts visible before guide assignments are confirmed.
Target user Tour operations coordinators, guide supervisors and destination teams
Inputs Groups, language, guest load, start, duration, location and guide availability
Output Suggested assignments, conflicts, unassigned groups and schedule coverage
Privacy Scenario data stays in this browser. Product Planning Interactive Tool
Guest Journey Mapper Connect guest expectations, ownership, risk, measures and improvement opportunities across the complete experience.
Target user Destination managers, experience designers, quality teams and hotel/tour operators
Inputs Stage, touchpoint, expectation, owner, risk, KPI and improvement opportunity
Output Visual journey, risk summary and CSV-ready improvement register
Privacy Scenario data stays in this browser. Quality & Service Interactive Tool
SOP Structure Builder Turn an operating process into a controlled first-draft structure before detailed procedure writing begins.
Target user Process owners, quality managers, supervisors and operations professionals
Inputs Process, objective, scope, roles, trigger, steps, controls, escalation and records
Output Structured SOP outline ready to copy, review or print
Privacy Scenario data stays in this browser. 